Hands down the worst massage I have ever experienced. I told the guy that I wanted him to focus on my shoulders and my lower back. He spent the majority of the massage rubbing his forearms down my middle back, he never once touched my lower back or my shoulders. When he went to rub my feet he actually just rubbed his hand on the side of my foot for like five seconds as if he were quickly petting me and then he was done. I asked for a deep massage and it was super light, I can't imagine what a light massage would be like. He basically just rubbed his palm or his forearms on my skin, but never actually massaged me. Horrible! I will never go back there. I left with the same amount of discomfort that I went in with, but less money. What a waste.
If there was a way to leave a - star...I would. My husband and I get couples massages here. Tk GOD we are moving out of this town so we can use the membership in a professional environment, were people know what they are doing and not just winging it. I am sure that these are mediocre students doing free externships so they 'experiment' on us. Front desk is absolutely no help. Supposedly they got 'new' manager/owner of this franchise, don't want to be in her shoes, although she might fit right in!
I always enjoyed going here but my last visit the front desk attendant told me she would call me before my next appointment a day before so I told her not to waste a card with the time and date on it. They lied and said they called me...but did call me the day of my appointment after I was to be there. They refused to accommodate me and let me reschedule even though the associate promised she would call to remind me. Very poor customer service . I will NEVER join another yearly membership .
I've been a member for 2 months, tried 2 massage therapists. One was okay & the other one SUCKED. The desk girl asked how I liked it & I said "well, I went in for low back work & he basically kneaded his elbows into my shoulders for 45 minutes &..." She cut me off, didn't want to hear it. Then asked about my TIP. 2nd time similar but another girl there jumped in w/ names of her favorites- will try one of those people before I sue to get out of the contract. ALSO- I personally don't need 5 minutes before any session but they do it anyway. They are not Allowed to give more than 50 of the 60 minutes so, that was false advertising. Before each massage they leave until that 5 mins is up, no matter what. L a m e.
I've been a member with this location for a year and UNFORTUNATELY it has NOT been a good experience considering the cost of the membership! The owner, Brian was NO help at all when I needed to speak with him about an issue I was having. In fact he tried getting my sympathy for him as he stated to me, "he had just been slapped on his hand" by the Massage Envy corporate higher ups! That's VERY UNPROFESSIONAL business owner behavior in my opinion to expect from your members, by using that as the reason you can't provide adequate and caring customer service. This speaks for how this place treats its members. In addition to this, Brian ended up not helping me with my issue. Further more, if you try to schedule a massage at this location they never has accommodating availability to you're personal schedule, yet they never forget to collect the monthly due when its that time to pay them!!! I've had multiple incidents over the course of the past year (2016) where I couldn't schedule massages at times that were accommodating to my personal availability. Its TOO BAD that this is the only Massage Envy in Santa Fe, NM because this place ISN'T WORTH the monthly cost of the membership and the owner (Brian) is worthless when it comes to caring about his member's and trying to help.
Massage Envy Santa Fe is a US Beauty Salon based in Santa Fe, New Mexico. Massage Envy Santa Fe is located at 3490 Zafarano Dr a, Santa Fe, NM 87507, USA.
Please contact with Massage Envy Santa Fe using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Massage Envy Santa Fe opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Beauty Salon in Santa Fe