I've recently moved to Santa Fe. During my first visit Holly matched my color perfectly. My second visit, (today) she gave me a cut and color and I couldn't be more pleased. I couldn't have had a smoother transition to a new salon. The people working here are efficient and friendly.
When my wife called me in tears after she was turned away with purple hair I was absolutely irate. It's a crime that this place can cal itself a salon.
It's five days before Christmas and now my wife has to figure out how to get these awful colors fixed before we see the entire family. Beyond the exorbitant prices and terrible service Aveda was unwilling to fix the mistakes they had made. It's unbelievable that such a place can even stay in business. I will be telling everyone I know to stay away!
Horrible, the stylist took 4 hours to do my hair, she washed my hair three times and finally another experienced stylist had to wash it because the assigned stylist was inexperienced with Aveda products. The manager is rude and does not know how to handle clients effectively. I feel sorry for the only two stylist there that are experienced and true trained Aveda stylists.
Got a great wash and trim here a few months ago and am planning to go back this week!
There are so many reviews below that are very similar to my experiences there.There definitely is a bad vibe in that salon. There has been several employee turnovers. Every time I went in there was someone I hadn't seen before. Another issue - " turn everything around to benefit themselves and make the customer feel like crap". This is exactly what I experienced when they turned my hair purple! They kept accusing me of using the wrong products on my hair even though some of them were recommended by my stylist. They even had the nerve to tell my husband I was lying to him about the products I was using. Ridiculous!!! It is an extremely hostile environment as someone else pointed out. In the past year, every time I went in my hairstylist told me how much she hated the other employees; calling them names in front of other customers. How unprofessional! They are rude, judgmental, take no pride or accountability in their work. They are a real shame to be associated with Aveda.
If there was a ZERO star option, I would have chosen that. This place is an absolute joke. The manager is a complete jerk, they "stylist" turned my wife's beautiful blonde hair orange, purple and white, and when we complained they refused to correct the issue. My wife left in tears and I went and had a word with the manager. He did nothing but blame the products that my wife uses for the issues that they caused with her hair. The manager is a pompous jerk that absolutely no concept of customer service and blames his customers for whatever goes wrong in his salon.
Nv Aveda Salon Spa is a US Beauty Salon based in Santa Fe, New Mexico. Nv Aveda Salon Spa is located at 3545 Zafarano Dr B, Santa Fe, NM 87507, USA.
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