Terrific bike education and buying experience! Being new to trail riding, I stopped in at The Broken Spoke several times just to learn more about the sport. Mike (owner) was always incredibly helpful and willing to discuss bikes, technology, etc. After several visits, I rented (high quality) trail bikes for my 11 yo daughter and myself, so we could try them on some of the local trails. We loved it! The following week, I went into the shop again and worked with Kevin (expert member of the staff) who helped me pick out a bike; however, they didn't have the model (Trek Stache 5) in my frame size on the floor, only disassembled in inventory. He said he would put it together for me to try, which he did. When I stopped in to try it, it was on Kevin's day off so Sarah (another expert member of the staff) stepped in and was equally helpful, helping me decide between the Stache 5 29+ (which I ultimately chose) and other comparably priced quality bikes for a trail riding novice like myself. Sarah then helped me look at bikes for my daughter, and we found several options. My daughter and I returned the following day, and she test-rode several bikes for the better part of an hour. My daughter ultimately chose a Jamis Komodo Sport 27.5+. Sarah was incredibly helpful in choosing the right frame, proper seat adjustment, etc. Once the bikes were chosen, the shop did a great job prepping them for the trails. They also offer a free checkup on the bike after 20 hrs of usage. Given I was buying two bikes, Mike was very generous in giving me a great price (better price than some of the mega-stores in ABQ) as well as a strong trade in value for my daughter's Cannondale road bike. Great store - from the owner to the employees, they are all passionate about cycling, and they want to share that passion and joy with customers, making sure that they have a terrific experience.
A bike shop where racers can get suspension service and excellent advice from a shop with the fastest shop owner around (top-level results in XC, Enduro, singlespeed, road) including where the most challenging rides are.
Very knowledgeable staff, friendly, and do great work for a decent price. Honest.
Beautiful store and lots of bikes
Great local shop for out of town guys. They had the small parts we needed. Gave recommendations on where to ride. Great service. I highly recommend.
A shop where you won't get upselled and can even buy used bikes.
A bike shop where inexperienced riders and women can feel comfortable and not get "BROed".
A shop with excellent long-term staff for servicing any type of bike (not normal right?).
A shop with killer brands focusing on MTB, commuting and CX.
Need I say more?
A shop where you can rent/demo bikes.
A shop where you can grab a beer, hang out on a couch and play foosball.
The Broken Spoke is a US Bicycle Store based in Santa Fe, New Mexico. The Broken Spoke is located at 1426 Cerrillos Rd, Santa Fe, NM 87505, USA.
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