The staff here is amazing!! They have gone out of their way to help me on multiple occasions!
The box came due(once a yr), we never received a notice or a call that it was past due. We go in once a week or every two weeks to check the box and get our mail. My husband lost his key a month ago. They made him a new one. Today he goes in to check the box, there's a package slip to pick up something. It's a large box, the clerk brings out the package and it's not for us. He tells the clerk it's not ours but has our box #. The clerk informs him he closed our box 3 months ago and gave it to someone else. Meanwhile we still have been getting mail there. We still have a key that work's and opens the box. So don't be surprised if someone goes in and picks up your mail. They will give it to them, and think it's you. And not even ask if it's you or check ID.
Huge THANK YOU to the staff here for helping me cut down a box so it could be shipped via the post office to a DPO address. Saved me $130. My 3 year old neice stationed overseas with her parents (both serve) will get her big Christmas gift thanks to your help.
Just a heads up. This isn't the place to complain about Ups drivers. The UPS Store is where you go to get your packages properly packaged and insured so that your sensitive items can withstand the rigors of long-distance shipment. The owners of this particular location do a great job. Packaging items for one's self instead of allowing this store to do it for you is a sure fire way to have your shipments damaged and not properly insured.
I'd be careful trusting this place with your mail. We had a box under our business for over 2 years. We use it for advertising.
I ship contemporary glass art to all points in the States and have had only positive experiences with the UPS Store on Guadalupe. They double box it, insure it at a very reasonable rate ( $2.00/ $100.00) and send it next day air to avoid excess handling. I have never had a piece arrive to its' destination in anything other than perfect condition.
Again - the UPS team at this location did this for free; I didnt even ship it via UPS. Way to go above and beyond!
The Ups Store is a US Finance company based in Santa Fe, New Mexico. The Ups Store is located at 223 N Guadalupe St, Santa Fe, NM 87501, USA.
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