I'm generally a pretty patient person, but I have to say that AAA of Santa Fe had some of the worst customer service I've ever experienced. I had a rental car that had half its front bumper falling off from being hit by another car while parked, so I called AAA and asked for assistance. They said they could send someone to patch up the bumper to make it driveable. I had police waiting on the tow truck to file a report, and it arrived over an hour later than the AAA representative told us. The local contractor instantly decided that he wouldn't attempt to fix at all and would just tow it. This would be fine, but neither he not anyone at AAA informed me that this was not covered by my AAA membership and would cost several hundred dollars to return the car from Santa Fe to ABQ airport where it was initially rented. Ultimately, I received poor service and virtually no information from AAA every step of the way and it cost me hundreds of dollars. I will not be relying on their roadside assistance again.
I am very grateful for my AAA insurance, and I specifically appreciate the quality of service I experienced with Donna. She went above and beyond what I expected and was very kind.
They were trying every possibility they could to deny me a title transfer saying that esurance based in another state meant I didn't have new Mexico coverage which is idiotic.they spent 15 minutes trying to find a problem with my perfectly good insurance. Finally they said because my bank paper describing my account had a stamp with the bank's name instead of their logo they couldn't do it. And their ridiculous approach to be against me cost me the late fee because I can't get to another place until the next day. Remember they are your enemies here
Aaa New Mexico is a US Insurance Agency based in Santa Fe, New Mexico. Aaa New Mexico is located at 3517 Zafarano Dr Suite D, Santa Fe, NM 87507, USA.
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