Actually Zales at the Santa Fe Place does not deserve a single star! That store is a huge disaster from the computers always being slow or down to the incompetence of the girls that work there.... NEVER AGAIN!!!!! To anyone that goes to that store ALWAYS keep your receipt handy!
I recently purchased a ring for my girlfriend their and we returned it 3 weeks ago because we found a better deal else where they have my ring their and I still have not gotten my refund. Everytime I go in or call they say they don't have money to refund me. I'm getting impatient with Gabe and his crews excuses it's a lot of money owed to me. This is the worst costumer service I have ever gotten from anywhere.
The lady that did my purchase was nice however when I came back to return the ring there was another lady there that had a bad attitude towards me they couldn't return the money back in cash so she put it back on my card. She began to say that all depends on your bank is how long it will take to hit your account. Come to find out that it is all on them not the bank . Furthermore, when I did the return they would not refund my warranty because I used it to get sized. $80 in the hole . So I went to Kay's jewelry and talked to them over there and asked about the return of warranty and what not and Kay jewelry said that they do a full refund.
Great service Margaret is a great worker takes time and has patient to help you pick the right jewelry and does the best to save $$$ will recommend to other ppl keep up the great work margaret
IM LEAVING A BAD REVIEW BECAUSE THE GIRLS THAT WORK THERE HAVE BAD ATTITUDES. AND TREATED ME LIKE I WAS A JUVENILE. I WILL NEVER GO BACK TO ZALES AGAIN!
Zales is a US Jewelry Store based in Santa Fe, New Mexico. Zales is located at 4250 Cerrillos Rd, Santa Fe, NM 87505, USA.
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