Jason Tapia with Diamond group is the security officer that I had the opportunity to work with today. He was asked if he would get these papers that I printed off the computers that the first SSA representative directed me to. I could use them to show the window agent what I'm talking about! I waited for about 40 minutes to get to her the first time, just to ask her 60 second question, then spent ten minutes using their computer to not even get the answer I had asked HER for. Unfortunately, when I expressed my displeasure at having to again wait another time, about 40 more minutes, to see yet another SSA employee, to Jason, he said that he would not get the paper that I printed out, since I wasn't speaking about HIS employees nicely. It seems AND acts like he owns the place and had a very poor attitude about helping frustrated taxpayers, who actually pay for the SSA employees, trying to get information. Maybe Diamond could talk to him about being more customer service oriented. He consistently hopes out for people to take their cell phone conversations outside, keep their voices down, etc. which in itself is enough to irritate all those waiting. Wish me luck for when I actually DO get to another employee again! Note that he knows I am writing a review, he's passively aggressively being overly sweety, saying thank you lost to ask sorts of folks, obviously so I can hear!
I have been here 4 times still don't have what I need. this place is the worst I wish I could give no stars. And I can't believe it's says that the typical time is about 1hr try 2 hrs to wait for them to call your name and then they see you for 2 secs and send you off. I waited outside because it smelled so bad inside like homeless people and cigarettes
I have been trying to correct a mistake that the ss office made many years ago. This will be my fourth try. I have never encountered such rude and incompetent service.
I was so surprised by the professionalism at the Santa Fe office. While I had to wait about 40 minutes to speak with someone on the phone, when I did, Stephen was excellent with his guidance and suggestions. I then had a follow up call with Dawn and set up an appointment to meet at the Santa Fe office. I walked in at 1PM and was promptly called to a seat and spent about 40 minutes with Dawn. I was very pleased and impressed with these two staff members and left a happy gal! Good job!
Rude, wrong information, unable to get an appointment to file for benefits, get different information from everyone, long wait times in office and pn the phone.
Us Social Security Administration is a US Local Government Office based in Santa Fe, New Mexico. Us Social Security Administration is located at 1922 5th St, Santa Fe, NM 87505, USA.
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