From the moment I called to inquire about our stay, to the day that we left there was not one hiccup. I have to credit the staff at Casas de Santa Fe for the outstanding communication throughout this process. As a family, we suffer from major allergies such as smoke to certain laundry detergents. Cases de Santa Fe's staff was incredibly proactive in their attempt to make our stay as allergen free as possible. It was their idea to have the sheets, pillows, and towels washed in our special detergent. Little details like this are greatly appreciated.
I totally agree with J Lyra's review of Casas de Santa Fe. They advertised a rental price of $3,500 for a "pet friendly" house that came with a gardener. After the lease was signed, they then said that I had to pay an additional $150 in "pet rent" (which amounted to an additional $1,500), and the gardener was provided...... I just had to pay for him! The first of many promises never realized. To quote J Lyre, "the staff is incredibly unprofessional, combative, and remarkably dishonest". If only I had read this review before I signed a lease. I rented a house in which the only closet in the master bedroom was unusable due to the stench from mold/mildew spores (this took over a month to treat and sterilize), no heat in the master bath/shower room for 3 weeks when outside temps dropped to 27 degrees, kitchen drawers and a food pantry that were unclean had rat poop with kitchen utensils and serving dishes, then rats in the pantry and master bedroom, dirty windows, smelly unclean fireplaces, an outdoor fountain that did not work, entry hall chandeliers with broken arms and exposed wires, and deadbolt locked doors with only one key for the whole house (creating a fire hazard). There were other more minor issues as well. Bottom line, I had to involve an attorney in order to have these issues resolved at their cost ..... all of which should have been uncovered and resolved by Casas Prior to my move in date.
In talking with other friends in Santa Fe, after I moved here from across country, who have also had multiple negative experiences with these folks. One was moving here for the summer with her dog. When she arrived at the home she was to rent on a specific date, the OWNER was still in residence there! Another friend rented a very large, high end home for her extended family for a Thanksgiving holiday. The septic tank was full, and the complete plumbing system in the house failed. Casas plumbers would not answer the emergency call due to the holiday, and all these people were without plumbing for over 24 hours.
The staff are enjoyable over the phone and are enthusiastic about making your stay the best it can be.
Beautiful Homes . Spectacular Service !
My wife and I recently used Casas de Santa Fe for our first trip traveling with our new precious cargo, our baby boy. I wanted everything about this trip to go as smoothly as possible and for my wife to enjoy her stay as a new mommy, as we all know traveling can be stressful especially with a new baby.
If you are looking for outstanding customer care then this is the place to contact!
Hopefully, you will read this prior to signing anything with Casas. They have no business in property management.
Very wonderful service... Every people who work there are very gently
I've been leasing a vacation condo in Santa Fe via Casas de Santa Fe for a couple of months now. I've been really impressed with Casas' friendliness and attention to service. The agent I worked with (Conrad) gave me several attractive options for my Santa Fe stay, provided excellent, no-pressure advice, and was very patient during my decision-making process. Casas has been quick to respond regarding minor issues that have come up. I'd highly recommend working with Casas de Santa Fe if you're planning a visit to Santa Fe.
Casas De Santa Fe is a US Travel Agency based in Santa Fe, New Mexico. Casas De Santa Fe is located at 1323 Paseo De Peralta a, Santa Fe, NM 87501, USA.
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