The staff was incredibly rude. My wife and I are in our late 20's and everyone in this store just assumed we could not afford anything in the space. The furniture is beautiful but is not accurately priced. Thank you for the awful customer service!
We are not a wood working shop.
A unique and artistic furniture and home decor gallery. Beautifully crafted wood pieces and lighting. The owner, Sequoia, has superb taste and a lovely personality. Have bought a couple of pieces there over the years and still love both the design and craftsmanship.
We sell functional art of great beauty. Besides the conversation of aesthetics on an item with a bona fide buyer we do take the time to explain and educate the buyer of all the details they want to know.
Sign posted is for the wood workers not for customers.
As it says DEAR WOOD WORKERS.
Customers must know everything and we are well aware of that fact.
My job description is to create works of beauty that bring joy to my buyers home. Not waste hours talking wood shop talk every day.
Next time when you come in with the intention of buying one of my designs, please do let us know and we will be happy to share with you all we know.
Questions all day long from wood workers like how long a saw blade did you use dude, how many amps your circular saw is, how many teeth in your circular saw blade and what grit sand paper do you use, how do you apply your poly and what brand tung oil you use, what ratio of oil you mix with gloss and matt gets old by the end of the day.
Absolutely loved everything in this store from the live edge tables to the lamps to the homey layout. My experience in the store was pleasant but I was extremely put off by a notice that was posted throughout. I will post a picture as well. Basically it discouraged customers from asking employees questions about wood sources, finish, etc. "We avoid getting into wood talk." I am not a wood worker, but I do work in retail and found this notice outrageous and distasteful. From a customer standpoint, I'm not going to walk in and spend thousands of dollars on a live edge table and not ask any questions. As a retail employee I anticipate having to answer customers' questions. IT IS PART OF THE JOB DESCRIPTION. Sure, it can be exhausting answering the same questions over and over again. TOUGH. You are a retail store in a TOURIST TRAP. Get over yourselves.
Every single thing in this store is excellent, and while expensive, very reasonably priced for the quality. Very unique.
My apologies if it offended you. But i hope that this dialog helps you see my point of view too.
Dear Alexa,
Sequoia Santa Fe is a US Furniture Store based in Santa Fe, New Mexico. Sequoia Santa Fe is located at 201 Galisteo St, Santa Fe, NM 87501, USA.
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