My experience has been horrible. The new roof put on 3 years ago with a 10 year warranty has totally failed. MacPartlon Roofing has been very slow to respond over the past 7 months to all the leaks. They take no responsibility for the extensive damage to my ceiling. My insurance company, Farmers Ins declined to cover the damage because they cited the roof has an inferior quality installation. When I call them to ask them to honor the warranty, I seem to be their very last priority. They became upset that I have posted comments like this. I have assured them if they satisfactorily take care of my roof I would be happy to take the comments down. they have not performed. As the publisher of the leading magazine on home construction in this market, I find their attitude surprising.
They were very professional and knowledgeable. My roof had a leak that was difficult to find. Instead of recommending a whole new roof, as some other Santa Fe roofers had done, they started with the least expensive solution and worked with me, fixing the apparent source 3 times with successively more involved repairs. They did not charge me for returning to work on it until it became apparent that the drainage angle had to be improved. They were reasonably priced and diligent. I could see it was a difficult problem and I admired their reasoned, step-wise approach.
Mcpartlon Roofing is a US Roofing Contractor based in Santa Fe, New Mexico. Mcpartlon Roofing is located at Directions from, 278 A Dinosaur Trail, Santa Fe, NM 87508, USA.
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