Wow...seriously, this is probably the best rental car experience I have ever had in my life!
Great customer service. Nice vehicles.
i was informed at the time of my car rental reservation, Enterprise front desk is located at the Santa Fe Municipal Airport. Upon arrival at the airport I was instructed to take a shuttle to the Enterprise office located off site. Poor and not adequate information, or lack of it contributed to loss of time and money.
They were nice and efficient. They called before and at the end of my rental to make sure I was ready for my insurance-paid-for rental and knew about picking it up and dropping it off. The car I got was new, but not exactly clean (on the outside). I credit that to letting me choose the color and car I wanted (they took me out to the lot and got keys for anything that I thought I might want) and the car not being exactly ready rather than them foisting a dirty car and not caring.
A couple of days later, Rebecca called me to finalize my return. I had been incorrectly charged for an additional couple of hrs on my final bill, but after explaining the situation, Rebecca graciously corrected the charges and that was that.
I wish I could rent from this location anywhere I traveled! But, so many kudos go to the amazing staff at this location. Thank you so much for making me feel VIP from beginning to end!
The shuttle was waiting for me at the airport and Mitch, who was the driver as well as the rep who helped me with my rental, was so friendly and talkative during our drive to their off-site branch. Everyone there was so nice and it was wonderful to see them work cohesively as a team! The price I was quoted at the time of rental was different from my reservation quote and everybody worked together to figure out why, and made the corrections so that i was charged what I was told I would be charged. This was the most pleasant surprise as most rental car places will go out of their way to justify any price differences. I was also kindly upgraded to a Jeep from my economy rental when the Hyundai Mitch had originally put me in had low tire pressure. He did the walk thru with me and had me on my way in under 20mins!
VERY DISAPPOINTING EXPERIENCE!
The return was where this location really shined for me! I was running terribly late for my flight and every rep was busy, so I had to politely interrupt a rental to let them know I just need to return my car and get to the airport as fast as possible. James stepped up and assured me that my rental would be completed later and he would call to finalize the return. He asked Noah to drive me in the rental I was dropping off as their shuttle was already en route to the airport. Noah made quick time and assured me w/as small as the airport was that I would make my flight, which definitely put me at ease. I was so thankful I was able to make my flt because teamwork really did make the dream work here!
Enterprise Rent a Car is the best overall car rental agency by far. From decent rates, excellent vehicles to their young, helpful, pleasant staff, Enterprise is the best rent a car going when your going!
The customer service from start to finish here was just the epitome of excellence and it is such a sad commentary on the current state of customer service that this level is the exception rather than the expectation at most other places!
Enterprise Rent A Car is a US Car Rental based in Santa Fe, New Mexico. Enterprise Rent A Car is located at 3961 Cerrillos Rd, Santa Fe, NM 87507, USA.
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