They had people not knowing how to check u out they told I was all good .I get a call from Hertz Telling me I need another$200 dollars nice way to start a vacation
Car was ready when promised, clean, and ready to go. I was very pleased.
I live just 15 minutes away and normally rent from this location. Be aware that it is a resort, not an actual Hertz location. As noted on their site, you can only pick up your car from Monday-Friday during normal business hours, and you also must make your reservation ahead of time online. But, keeping these things in mind, I have never experienced any problems. Their concierge is friendly and generally has gotten me in my car quickly (do leave extra time on a Friday afternoon or a holiday), and drop-off has always been easy. If you need extended hours or a last-minute reservation, Hertz has locations in Santa Fe, most notably at the airport, and I've never had any problems renting from there, either.
Amelia at the Cerrillos office is friendly and helpful. I received a call the day after I checked out a car from another staff person who just wanted to know how my car was working out for me. I use rental cars about 1-3 times a month and Hertz are always clean and nice.
The Cerrillos (College Plaza) office is staffed by a great group of employees, who make the experience as good as possible. You can use mall parking if you are exchanging a car too. Consider the advance purchase option, as this location can be short on cars close to rental time.
Hertz is a US Car Rental based in Santa Fe, New Mexico. Hertz is located at 20 Buffalo Thunder Trail, Santa Fe, NM 87506, USA.
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