Had them replace the timing chain and a few other things in my car. Initially they called me and gave an estimate in the $650 range for parts/labor - not knowing what problems may come up in the process - to which we agreed to have them do the repairs. A few days later when they were done, I show up to have a bill of $1,050. They ended up replacing two additional parts and adding several extra hours of labor without telling me first.
I expressed my frustration that they didn't get my approval first, so I didn't feel right paying 50% higher than the initial price we'd agreed on. He said he understood and knows they should have gotten my approval first, but absolutely wouldn't budge on the price. It transitioned to a pretty heated conversation in which I refused to pay an extra $400+ for things they did without my approval. He kept saying that "they told me from the start that other problems could come up" and used that to justify a 50% increase in price. Finally I got tired of arguing and I asked if he would at least lower the cost as I'm an almost-broke college student that he is now ripping off, to which he still refused and claimed that he wasn't ripping me off at all.
After several minutes of arguing and him admitting to his fault but not budging on the price, finally the other mechanic came in and asked what was going on. I expressed once again that I am not okay with paying $400 extra for things I did not approve of. Finally they said they would go as low as $960, which I only accepted because I didn't want to take legal action. I would have had no problem paying it if they had asked me first.
Owned by brothers who have worked on vehicles for 20 plus years. They take the time to locate the problem and solve it.
They did $400+ of labor without telling me and forced me to pay for it.
So, all in all, I have no doubt they are competent mechanics. But that was incredibly terrible business practice, and I will never go back for future repairs.
Bransford Truck Auto Repair is a US Car Repair based in Santa Fe, New Mexico. Bransford Truck Auto Repair is located at 1307 Osage Ave, Santa Fe, NM 87505, USA.
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