People of santa fe please stop letting your self get ripped off do some reasearch on your car literaly everything is online. Find a trusted local shop that is actually there for the good of the customer and your set. These guys are just sharks dont be a fish
I went into get new tires. They tried to charge me 1300$ for 4 new tires. It took 4 hours. Do not take your vehicle here if you care about your time and vehicle.
It's not really the fact that it seems I was being taken advantage of because I was in a hurry. It's that I was treated like I was bothering them to do there job. That's why I won't go back. I'll also make sure everytime a person mentions to me if I know where to get my car fixed, oil change etc... I'll make sure I tell them my experience at Firestone. Note to all auto places, if you want customers, make sure you have customer service trained employees.
Beware! These people will lie straight to your face to sell you tires. I knew I had a “bubble” on my front right tire, but they told me I had bubbles on both front tires and I had to replace both. There was no bubble on the left. (Verified by another tire company.) So if they tell you there is a bubble on your tire, ask to see it. You can’t take their word for it. And if they will lie about that, what else are they willing to lie about.
Sara was really helpful in the store and they gave straight honest advice. I bought a new set of tires and they are great.
I waited to post this for certainy. See I went to Firestone to fix my tire. Sudden leak and I had to get to Albuquerque that morning. I showed up 15 minutes before opening hoping they would get me in early but I was told, we'll look at it at 7. After looking at it the guy said my tire couldn't be fixed because of where it was punctured. He said they had a new tire that would cost $230 plus. Asked if they would put the spare on for me and they charged me 10 dollars to do this. I took my "un-repairable" tire to a local shop that fixed it for 8 dollars. Two months later and my tire is still holding the same pressure.
Firestone Complete Auto Care is a US Car Repair based in Santa Fe, New Mexico. Firestone Complete Auto Care is located at 1015 S St Francis Dr, Santa Fe, NM 87505, USA.
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