I was charged $192 for 10 minutes of work... because they billed me for the time to drive to & from my house to get the part. Highway robbery. And NOW after the fact, I have to manually raise the toilet handle after flushing, even though that was to the problem they came to fix!! VERY disappointing!
Fair. We used Paul’s to clean our HVAC system and replace parts for simple maintenance prior to selling our home. The tech did the job, but when we asked for a receipt to show the work that was done (for proof o show anyone buying the home), the owner said we could get a receipt for an additional $150. As a single mother, it felt like machismo - an example of men taking advantage of a woman. Very unprofessional and disrespectful. I recommend that you get your system serviced elsewhere. These people seem unprofessional and may take advantage of you.
Excellent, professional and speedy service. Our water heater broke at 7:30 at night. Paul's very professional employee, Christian, had the water heater and furnace out in 2 hours. And they called the service master remediation service and got them out right away. Christian even rerouted our water so we could have water that night. I have called them out twice more to work on swamp cooler and drains.
I wrote a nasty review the other day commenting on Luke's performance from Paul's Plumbing. Luke forgot about my family and left us in the cold for a week it was unprofessional and very disrespectful he didn't show up to the appointment that he scheduled with me and when I called him he decided to be exceptionally rude to me call me a liar and a slanderer because I left him a negative Google review. But I will be bringing the review rating up on this experience after seeing what a REAL plumber can do. Alejandro from Paul's Plumbing showed up fixed our problem and had my heater running in no time at all he was very professional personable and knowledgeable. I think Alejandro is a direct result of good management and a well-disciplined team thank you so much Paul's Plumbing for changing my mind about this terrible experience Luke put me through.
BEWARE!!! Very unprofessional service and company. Do not trust them for your family needs.
Paul S Plumbing Heating Inc is a US Plumber based in Santa Fe, New Mexico. Paul S Plumbing Heating Inc is located at 1931 Warner Ave Unit A, Santa Fe, NM 87505, USA.
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