Santa Fe Express Plumbing provided me with a quote for work on a kitchen/bath remodel project. When I asked them to do the work Robert said he needed a follow-up appointment to go over everything. So, I made a follow-up appointment with Robert for two days later and they didn't show up. When I called Robert that morning he said they did not even have it on their schedule. I told him I wasn't pleased and that I took time off of work, and he did not apologize and then told me to find some other plumber. He was very rude about it too. This company is very unprofessional. I wouldn't recommend them to anyone as they aren't concerned about the customer and may waste your time.
Robert and his assistant were on time, professional, courteous and complete. All we needed was a furnace check but they also helped us move a scale remover to the correct position. They also killed a brown recluse spider in our utility closet! I will use this service again!
They said, "No problem." Ignacio said, "I've installed over a hundred of these in new construction."
Luckily I then called Santa Fe Express Plumbers. I told them there'd been a plumber before them who'd said the toilet wasn't normal, wouldn't fit, and would have to be sent back. I REALLY hoped they could install it, and held my breath.
These guys are The Silver Lining, but awfully expensive
There were several obstacles, like the water valve for the inlet line having the wrong orientation for this particular commode. But, "No problem." Ignacio got all the water in the house turned off, disassembled and cut the pipe, put a ninety degree bit in, and it was perfect.
Because the toilet is one piece it's cumbersome to say the least. It required holes being drilled in my tile floor so that it could be secured. Again, "No Problem." These guys had the most wonderful, "can do" attitude. I just wish their price hadn't gone from $45/hr to $90/hr... which was each. And Robert didn't really do much other than watch.
Strange to say, but I'm glad the first plumber arrived, took one look at the High Efficiency Dual Flush Toilet I ordered and said, "This is not a normal Toilet. This is not going to work."
After contacting Santa Fe Express Plumbing and Drain for a yearly heater maintenance call, a need for a water heater was made. With both service calls I am extremely pleased. These guys know exactly what needs to be done. They are extremely professional, neat, clean etc. AND they were able to work with my schedule and availability. I will definitely be calling them for ALL my future plumbing and heating needs.
Stay away from these guys! They take advantage of your difficult situation by increasing the price once it has been quoted. They don’t show up when they say they will. Repeatedly. They don’t adequately clean up after their work. The painting and sheet-rocking are sloppy at best. I’ll say it again. Stay away from these guys!
Santa Fe Express Plumbing Drain is a US Plumber based in Santa Fe, New Mexico. Santa Fe Express Plumbing Drain is located at 2542 Camino Estribo, Santa Fe, NM 87505, USA.
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