The owner Pam Sawyer promised to provide a refund for the defective e-bike when we spoke over the phone this past early January and eventually didn't.
The problems started the second day it was purchased. To make a long story short, they dishonestly said in a recent email this month (May 2017) that I had caused damage to the e-tricycle when I didn't.
this company has no sense of customer service.....terrible to deal with.....overpriced and nasty
They're also very flaky about their hours too. They're not actually open when they say they are. - I should've seen this as a red flag before purchasing the electric tricycle.
In February I finally got a proper working e-tricycle from an honest bike shop called Rob and Charlie's Bike Shop at 1632 St. Michael's Drive here in Santa Fe. I highly recommend Rob and Charlie's.
To avoid getting ripped off, do not do business with the Eco Motive Electric Bike Shop. I really hope they go out of business because they're so dishonest. The owner Pam Sawyer should be ashamed of herself!
Friendly staff who were kind enough to let me try out their bikes
I have rented e-bikes from ElectroMotive on two trips to SF, and have found them to be extremely friendly, helpful and courteous. One must take all online reviews with a grain of salt, especially extremely negative reviews. I am not from NM, have no connection to this business except as a satisfied customer, and received nothing in exchange for this review.
In late December 2016 or in early January 2017, I got cheated on a used 2014 vintage electric tricycle (a Schwinn Meridian with an outfitted throttle e-motor). The throttle type e-motor was defective and would cut out on turns and hills. Apparently this is a common problem with most throttle type e-bike motors.
I returned the bike in early January and asked for a refund of and the owner Pam Sawyer said she would give a refund. When the refund never materialized, my mom, who purchased the bike for me, had Amex do a charge back for defective goods on her Amex card but somehow this bike shop dishonestly beat the charge back dispute this Spring using a dispute company called Square that helps merchants.
Eco Motive Electric Bike Shop is a US Store based in Santa Fe, New Mexico. Eco Motive Electric Bike Shop is located at 410 S Guadalupe St, Santa Fe, NM 87501, USA.
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