Appalling. Not once but twice in 8 months, they couldn't grasp finding the simple water filter we needed. Funny there's only hundreds of other dealers that carry it on the web! We finally did just that, ordered off the web.
Worst Customer Service of all time. Don't ever try to call they will never answer!!!!
Beware of using this company. My plumber was busy on other jobs and sent me to Dahl to pick up the items needed for my job as well as select the style of shower fixtures I wanted. He arranged with the staff in advance to charge me the contractor price, When I went to the store and met with the woman who was to be my contact, she convinced me that I also needed an additional item to prevent tenants using the facility from burning themselves and suing me. It cost $100. It didn't sound right, but I bought it anyway assuming I could return it if my plumber decided I didn't need it. I also bought an access panel which was big, metal and ugly, but I didn't realize that because it was in a box. My bill was $375. for supplies.
Nice selection but seriously overpriced. They have an extensive selection of products and some unique things that you won't find at big-box home stores. That said, they do have SOME of the same products you can find at the chain stores, except that they charge 5 times the price that you can buy them for in those chain stores. Pull a few model numbers from some of the more basic fixtures and compare for yourself. If it's $100 a HD or L, it'll be $500+ there. I have no issue paying for quality and selection, but if they overcharge so much on the same products, then it's safe to assume that pretty much anything you purchase there is going to be equally overpriced.
The following Monday, I went to Dahl's and spoke with the manager to protest the re-stock fee. He said it was company policy and there was nothing he could do about it, that 25% was industry standard. I know my one person complaint does not mean anything to this company, but this guy had absolutely no concept of customer service.
When the day for the plumber to work arrived, he looked at the scald-prevention item and told me it was not necessary since my system had separate hot and cold levers. These things were only needed for single lever systems. Obviously the woman at the store did not know what she was talking about. Also, I saw the access panel for the first time and did not want it. My plumber returned the items to Dahl and bought $70 worth of additional items. When he returned to my house and I saw the receipts, I realized that I had been charged a $45 restock fee for the two items that totaled $175.
Inside sales.... Always amazing, they make magic happen on the regular and its a pleasure to do business!
Dahl Plumbing is a US Hardware Store based in Santa Fe, New Mexico. Dahl Plumbing is located at 1000 Siler Park Ln, Santa Fe, NM 87507, USA.
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