My PERSONAL experience with this dealership was great! They paid off my old car quick also the trade in offer was more reasonable than Honda of Santa Fe . Definitely, i would buy a car from them again.
A shout out to the Service Department as well. Larry runs a great shop and is always ready to help with a great attitude as well!
I wish I had read all the reviews before I made the decision to drive from Albuquerque to look at a vehicle here. I have purchased 4 Mercedes Benz in total, 3 from other Mercedes Benz dealers. I called a few weeks back to inquire about a Certified Preowned C300 that was listed on their website. I explained to the salesman that I had a specific budget in mind and I didn’t want to make the drive unless I could get the vehicle within my budget. He said that he “doesn’t like to discuss pricing until the customer has looked at the vehicle”. I explained that I was very familiar with this particular model and have owned the same model 2 years older. The salesman insisted that I come down to look at the vehicle and didn’t want to discuss price over the phone. When I pressed him he did say that he could work with my budget and that “he had never lost a sale because of price”. I made the trip to test drive the vehicle. Not only was the salesman not willing to negotiate the price, but he tried to dismiss my concern regarding the 3 rims on the vehicle that had significant scrapes and chips in them. The salesman tried to tell me that “this must have happened by one of the lot guys and it wouldn’t cost me that much to have it fixed”. Why would I spend $30k on a vehicle with messed up rims. Waist of my time! Worst experience I have even had at a Mercedes Dealership. Felt more like a used car lot experience.
No help on weekends. Not many models in stock unless you want a ML, GL or C class. Didn’t see any AMG cars, not any pamphlets available.
My experience with this Mercedes dealer has been both good and bad, but the bad is what I will describe. The good, in short, was the service department. The bad is the finance department, and the seeming inability to return calls, over and over again. Also, a word of caution, if you buy a maintenance contract be sure you are aware they will not refund any unused portion, even though you have NOT initialed in the box stating you are aware of the specific conditions of the contract, including a non refundable clause. This dealership rarely answers the phone at initial contact and the when one leaves the voicemail do not expect a return call as you will rarely get one. FInance is the absolute worst offender. Except for the service department, this dealership is the least professional I have ever dealt with in at least twenty years of Mercedes ownership. I don't like to write negative reviews, but I read reviews to choose who to do business with and feel my reviews may serve to help others. I sold my Mercedes in order to avoid the 3.5 hours drive to Sante Fe and purchased a GMC instead where there is a more local dealership in Colorado. Customer service matters!! I will send a copy of my review to Mercedes headquarters to perhaps help them to see a need in helping this dealership raise the quality of their service to usual Mercedes dealer levels.
I also went for service due to an update in the car audio system. I have to say the service people were nice, professional and polite. The service manager reserved a loaner for me so i did not have to wait at the dealership.
Mercedes Benz of Santa Fe will meet all your needs for a great vehicle. Pay them a visit and get ready for a great buying experience!
First, I have to say i was hesitating going to this dealer due to the poor reviews i read. Honestly, this was my best car shopping experience so far and this is my fourth car. Michael Martinez the manager was really helpful and professional. I did my research about the car i wanted before i went to MB of Santa Fe and pretty much we made a deal in 5 minutes. Michael and Abigail made this experience great!
In the last two years, I've purchased three different vehicles from Mercedes Benz of Santa Fe. Yesterday, May 10, 2017, was the best experience I've ever had. Michael Martinez, the General Sales Manager knew I wasn't very happy with the vehicle I was in so Michael made it his personal mission to find me the perfect vehicle for my needs. I can't be happier with the vehicle he picked out and with the sales person Michael assigned to help me with the purchase, Christian. Christian also took this sale on with a great attitude and provided excellent customer service. Christian also did everything to make sure I understood everything about the vehicle and made sure this was the perfect car for me. I'd like to express my sincere appreciation to Michael Martinez for everything he did to make sure he made me a happy customer! He got me a great rate, saved me money on the deal and I drove away a completely satisfied customer. Thank you Michael! Anyone looking for a Mercedes Benz should come in and visit Michael personally. He'll listen to what your needs are and get you in to the perfect Mercedes Benz!
Mercedes Benz Of Santa Fe is a US Car Dealer based in Santa Fe, New Mexico. Mercedes Benz Of Santa Fe is located at 2586 Camino Entrada, Santa Fe, NM 87507, USA.
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