After seeing Dr. Tsawang at Devargas Center for about 2 years now, she missed a broken hip, and has let me wait for 3 weeks now without medicine for asthma. Evidently they do not know that there are no generic inhalers, so my insurance company refused prescription after prescription. Now she is frustrated because of the NM health insurance plan - which I would think a health facility would be familiar with, and has told me to find another doctor. She's frustreated. Well, I CAN'T BREATHE. I guess that doesn't bother them. so I will find another doctor WITH PLEASURE. I withdraw my former recommendation and now suggest that you go anywhere but to a Christus St. Vincent medical facility, and see anyone but Dr. N. Teswang. One time I went there for a scheduled pre-op physical and was told they had a doctor who could see me but he was not covered by insurance. So I would have to pay the full office visit cost. Ridiculous. Poor clinic management. Poor doctors. They don't answer phone messages and don't answer emails. Personally, I don't think they care.
I just called today to schedule an appt. 9/12/17 and the receptionist I don't even remember her name was so disrespectful! She getting my information and sh3 asked what doctor do I want I simply asked well whaling doctors do you have she named them I picked one she's like "Ugh, well they only work twice week and don't have nothing til November" I said that is fine with me and she like " really" and hung up on me and I called back thinking maybe I had got disconnected sure enough I mentioned we just got disconnected and hung up on me again. If you don't want to be a receptionist and have good customer service skills or maybe you do not like the doctor it is not my problem no need to be disrespectful and unprofessional !!
Obvious to me that this practice has too many patients, and I'm more than happy to lighten their load by one. Too bad Santa Fe has no shortage of similarly bad practices.
Worst urgent care I've even been to.
My wife injured her ankle and we selected this location for care. The staff was positive and on the case promptly. She saw a professional within twenty minutes. Their bed-side manner, diagnosis, x-ray, detailed explanation, immediate action plan, and referral to a specialist were all excellent. We were on our way in about an hour.
The front-desk staff are typically courteous and helpful, and I've had several urgent-care visits where I received good, professional care.
But I've been going to the family practice side for two years and it's increasingly a sh–t show: My most recent appointments have run a full 45 minutes behind schedule. The assistant recorded my vitals incorrectly for no conceivable reason. My doctor misheard me about a single symptom, then raised her voice at me and became dismissive of my concerns. Currently I have been waiting 13 days—that's 8 business days—for prior authorization on a medication, during which time I have been told that the doctor's assistant is swamped with similar patient requests and I'll just have to wait my turn, that my insurance denied the request (which my insurance has no record of), that the request was filed yesterday and should be done soon (which my insurance also has no record of) though not today, and that the doctor's assistant will be unavailable tomorrow so I will have to wait at least another full day to follow up regarding this nonsense.
Christus St Vincent Devargas Health Center Urgent Care is a US Doctor based in Santa Fe, New Mexico. Christus St Vincent Devargas Health Center Urgent Care is located at 510 N Guadalupe St, Santa Fe, NM 87501, USA.
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